rockerest’s avatarrockerest’s Twitter Archive—№ 18,182

                                1. Let me tell you the beginning part of a story that WasteManagement gets to decide the end of. In late August, I wrote a letter to WM cancelling my residential curbside trash and recycle pickup service. It read (verbatim):
                                  Permalink On twitter.com Twitter logo rockerest’s avatar ❤️ 1 Favorite 2021 Dec 17 Mood -1 🙁
                              1. …in reply to @rockerest
                                "Please accept this notice as termination of your residential trash services to my address effective September 30, 2021 and please refund me any credit balance on my account to my address. In addition, please make arrangements to obtain your equipment as soon as possible.
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                            1. …in reply to @rockerest
                              Please do not call or write to me about this change as I have already signed up with another trash company. Thank you. Customer Name: Thomas Randolph Service Address: 19609 east dartmouth place City: AURORA, CO Zip: 80013 Date: August 27, 2021"
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                          1. …in reply to @rockerest
                            I mailed this letter via certified mail.
                            oh my god twitter doesn’t include alt text from images in their API
                            Permalink On twitter.com Twitter logo rockerest’s avatar 2021 Dec 17 Mood 0
                        1. …in reply to @rockerest
                          It was received by WM just 2 business days later, well in advance of the next scheduled pickup.
                          oh my god twitter doesn’t include alt text from images in their API
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                      1. …in reply to @rockerest
                        In the months since, WM has been calling, emailing, and invoicing me frequently.
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                    1. …in reply to @rockerest
                      Today, I used their website chat service to get a human being to stop this harassment. They informed me that WM doesn't accept cancellations over mail. Okay. I mean that's pure bullshit and we can smell a "Valued Customer Retention" scheme from a million miles away. But okay.
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                  1. …in reply to @rockerest
                    So I call the number - 800-482-6406. The person at this number tells me that my service has been cancelled as of November 8th, and my current invoice is the amount between October 1 and November 8th.
                    Permalink On twitter.com Twitter logo rockerest’s avatar 2021 Dec 17 Mood -1 🙁
                1. …in reply to @rockerest
                  Now I was under the impression that I couldn't cancel service over mail, so why would WM cancel my service in the middle of a billing cycle? Was it because I hadn't made a payment? Why did they even begin service that quarter, then? WM requires payment in advance.
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              1. …in reply to @rockerest
                So my assumption here is WM got my cancellation notice, decided to not honor it, but then when I also refused to pay for the service I cancelled (naturally, as one does), they decided to go ahead and cancel the account while billing me for what they think they did in the meantime
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            1. …in reply to @rockerest
              Of course they were aggressively invoicing me the whole time, hoping I would pay them for service that I had cancelled, and in fact THEY had already cancelled. I've gotten multiple phone calls and email invoices since November 8th.
              Permalink On twitter.com Twitter logo rockerest’s avatar 2021 Dec 17 Mood -1 🙁
          1. …in reply to @rockerest
            Now remember, I'm on the phone with a Customer "Service" representative at this point, and they say they're going to check the account. And put me on a hold.
            Permalink On twitter.com Twitter logo rockerest’s avatar 2021 Dec 17 Mood 0
        1. …in reply to @rockerest
          That hold ended abruptly with the phone connection closing with no word from the rep. I smell fraud from top to bottom.
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      1. …in reply to @rockerest
        .WasteManagement Clear my current invoice for service you had prior notice to cancel. Stop contacting me. It's bordering on harassment at this point, and I'm sick of it. Our accounts are balanced for all contracted services. Cease and desist.
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    1. …in reply to @rockerest
      WasteManagement By the way if you ask me to slide into your DMs I am going to lose it. You have my name and here's an invoice number "7410417-2514-3". Figure it out.
      Permalink On twitter.com Twitter logo rockerest’s avatar ❤️ 1 Favorite 2021 Dec 17 Mood 0
  1. …in reply to @rockerest
    WasteManagement I'm just so tired
    oh my god twitter doesn’t include alt text from images in their API
    On twitter.com Twitter logo rockerest’s avatar ❤️ 1 Favorite 2021 Dec 23 Mood -2 🙁